Refund / Exchange Policy

There are two parts to FlashGear’s refund and exchange policies.  First, you have a full 30 days warranty for the shoes, this warranty covers any and all defects which may occur with your shoes up to 30 days. If something goes wrong with your shoes, simply contact us at support@flashgear.com. You have the option of a full refund or exchange.

Second is our exchange policy, you have a full 30 days to try on your shoes and notify us if they don’t fit (support@flashgear.com). If your shoes don’t fit you can exchange them for a new pair. Your shoes must be in the original condition with all the tags still intact and include the shoe bag and USB charging cord.

We are confident that we have the highest quality, reliable LED product available. The proprietary materials we use to construct our LED bottoms with Vivid Ultra Boost, makes for the brightest light projection available on the market today. We pay attention to every detail from the stitching on shoes to the backing and customer support to you – our most important focus.